For many, realizing the need to place a call to a customer service department brings on a feeling of instant frustration. The truth of the matter is that many companies do not deliver a level of customer support that is viewed as being satisfactory. If you have ever placed a call for help that did not produce a good outcome, and many people have, then the following tips are for you.
Whether your call is about a product or service does make a difference. For example, if you have had an accident and need to file a claim with your insurance company, there are dedicated phone lines and extended service hours available to you. The same applies to services, such as gas or electricity, where outages and problems can be reported at all hours. For other requests though, you may need to call during business hours if you want immediate help.
Another tip for getting fast help is to call the correct number for your query. Calling the tech department to find out if that blouse is available in teal is simply a waste of time. Most companies offer one main number to call, after which you can select the appropriate department. While you do not have control over the action of support agents, you do have complete control over your own actions. Call at the appropriate times and connect to the appropriate department to avoid any delays or frustration.
In most cases, there are alternative contact methods available. Email and social media are two of the most popular methods. These are, of course, not the best paths to choose for immediate help, but they are there if you need them. The only other possible contact option for an instant response is live chat. Some businesses now offer this as an option on their website. However, similar to phone lines, live chat is usually only offered during certain hours of the day. Live chat functionality will be presented on the company website, when available.
The fastest help and direct responses come when you are prepared to deal with the problem or ask a question. For example, if you want to know if the shoes you’d like to order are offered in half sizes, then have the item number handy when speaking with the agent. Customer support teams sometimes need some information from you in order to handle a problem or provide an answer quickly. The better prepared you are, the faster it will be for the agent to provide an answer or some type of resolution.
Answers to many common questions may be found online, but there are times when a call to customer service is going to be necessary. Rather than dreading making this call, consider the aforementioned tips for making the process an easier one. While there is such as thing as a substandard support agent, most do what they can to provide helpful assistance. Furthermore, anything that you can do to help them to help you will be most beneficial.